There is no valet either so you have to carry your own bags to the room. The sink did not drain properly so I had to wait in the room for maintence to clean out the sink by using a plunger which I am sure they use for the toilet and did not even clean the sink afterward. I needed bath, hand and washcloth towels, tissuess because only 2 left in the box, shampoo, floormats and even toilet paper because their was either none or 1 of each. I went down to the front desk and was told they are short of cleaning help so the front desk stocked everything.

I called maid service and no one answered. When we woke up in the morning we realized that we had 1 hand and bath towel. The old Buffet is now the non-smoking slot room. By the way, they have no restaurants or snack area after that. We rushed to dinner at the steak house because it closes at 9:30 pm. We were also told that during our 2 day stay, there would be no maid service to the room because they do not clean on that floor until the person checks out. That was before I told her I had a service dog. We had a reservation for a premium room and we checked in and were told, only rooms on the pet floor were available and it was a premium room.

The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa.

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